SHIPPING + RETURNS
Lion Heart Designed currently ships within the United States.
Standard Shipping: $9
Express Shipping: $25 + $5 per additional item
Orders are shipped to the address provided at checkout. Please make sure your shipping information is accurate before completing your order.
Because each piece is handmade, please allow up to two weeks for your order to ship.
Once your order ships, you'll receive tracking information by email.
RETURNS + EXCHANGES
I want you to love your Lion Heart Designed piece. Eligible, unworn jewelry may be returned or exchanged according to the guidelines below.
Please contact me within 5 days of delivery to request a return or exchange.
Exchanges are available for eligible items, subject to availability. Please contact me before sending an item back so I can confirm the exchange and provide return instructions.
Once your return is approved, the item must be shipped back within 30 days of delivery.
RETURN CONDITIONS
Returned jewelry must:
• Be unworn
• Be in its original condition
• Be returned in its original packaging
Original shipping charges are non-refundable. Return shipping is the responsibility of the customer.
A $10 restocking fee per returned piece will be deducted from refunds.
Refunds are issued after the returned item has been received and inspected.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
Because these pieces are made specifically for you, custom and personalized orders are final sale unless they arrive damaged or defective.
This includes:
Custom or personalized orders
Custom engraving
Custom-sized jewelry
Sale items
Resized or altered after purchase
Custom-sized jewelry: Jewelry made in a size outside the standard sizing options offered on the product page.
Custom-sized cuffs: Cuffs made outside the standard sizing options offered on the product page.
Resized or altered: Jewelry that has been resized, engraved, or otherwise modified after purchase.
DAMAGED OR BROKEN ITEMS
If your jewelry arrives damaged or has a manufacturing defect, please contact me as soon as possible and include photos of the issue.
I'll work with you to repair or replace the piece when possible.
CANCELLATIONS
Because each order is prepared individually, I do not accept order cancellations once an order has been placed.
If you have a question about a piece before ordering, please contact me — I'm happy to help.